FAQs
Please take a look through our frequently asked questions to assist you with your purchase. To reach out to us directly, please click HERE to fill out a contact form.
Frequently Asked Questions
-
How long will it take to make my order? All orders should be dispatched with 5-10 Business days. Then shipping can vary based on location.
Perth: 1-2 business days. Up to 3 business days during busy times.
Sydney: 2-6 business days. We've seen it arrive in 2 days during quieter times!
Regional New South Wales: 4-8 business days. Allow a few extra days for regional areas.
Melbourne: 2-6 business days.
Regional Victoria: 4-6 business days. These areas are well serviced.
Adelaide: 2-6 business days.
Regional South Australia: 4-8 business days.
Brisbane: 4-6 business days. These sometimes take a little longer due to the post routing
Regional Queensland: 4-8 business days. These areas are not as quickly serviced.
Darwin, Alice Springs: 8 business days. Due to Australia Post's routing, these take quite a journey to get there - often they are shipped via Queensland. If you're in these areas, please allow as much time as possible for delivery.
International: Please allow upto 20 business days for all international shipping locations.
-
Yes. If you would like to combine orders, please send us an email ASAP, quoting all of your order numbers. Please keep in mind that we will only be able to combine orders that have not been processed and/or left our warehouse. Postage refunds will not be issued to those who do not get in contact with us via email.
Please note: We may not be able to combine orders during peak periods due to the large volume of orders we receive during this time.
-
Yes! Select "Pick Up In Store" at checkout. Currently, there is one location available for collection in Darlington, WA 6070. The address and instructions will be provided after purchase.
-
If your order has not yet been shipped we should be able to upgrade your order to express shipping. Please email us as soon as possible so we can see where your order is up to.
-
From time to time we do accept custom requests. Please reach out to us to see if we are able to help you.
-
You can read our policy here.
-
Please read our policy HERE.
-
Colours and grains may vary with our timber, this is due to the natural nature of the material and so each piece we create is unique. Sometimes wood can become dry applying a wood wax or oil will give your piece a new life.
To keep your product clean, simply use a dry or slightly wet cloth to wipe away any dust, do not soak.
-
Do you offer wholesale?
Thanks for your interest in stocking Global Gumnuts Collections! Yes, please apply HERE.